Visit our Charleston store
Contact & Drop-Off
All repairs are handled in store: just bring your device to 301 RHL Boulevard Suite 2, Charleston, WV 25309, Monday–Friday, 9 AM to 5 PM. Questions? Call 304.744.1832.
Drop Off Your Device
Computers Plus, Inc.
301 RHL Boulevard Suite 2
Charleston, WV 25309
Store Hours
Mon–Fri 9 AM – 5 PM
Walk in during store hours to drop off your device.
Before you come in
What to Bring
- Your device, plus its charger or power cable
- Any accessories related to the problem (for example, a controller or cable)
- Your sales receipt if possible (some repairs might require proof of purchase) and a form of personal ID
- A description of the problem and when it started
- Know your device passcode and Apple Account password. You may be asked to enter them yourself for some software support, but never share them with anyone.
- Back up your data before drop-off. We cannot guarantee that data will be preserved during repair.
Repair policies
- Estimate/inspection fee: $49 minimum for non-Apple devices and out-of-warranty Apple devices. It goes toward the repair if you approve it, and is due at pickup if you decline. It does not apply to Apple devices covered by Apple’s warranty or AppleCare.
- Warranty repairs must be accompanied by proof of purchase.
- Equipment not picked up within 30 days of our completion notice becomes the property of Computers Plus, Inc.
Data loss disclaimer
While we take every reasonable precaution to protect the information on your device, Computers Plus, Inc. cannot guarantee that data stored on a device will be preserved during diagnosis or repair. Unforeseen circumstances, including pre-existing hardware failure, storage or logic board faults, required component replacement, software restoration, or a device reset performed as part of the repair, can result in partial or complete data loss. Customers are solely responsible for backing up their data before drop-off, and Computers Plus, Inc. is not liable for any loss of data. Our data service is limited to device-to-device transfer: we do not copy or retain customer files, and we do not offer data recovery.
Backup help: How to back up your PC · How to back up your Mac · How to back up your iPhone or iPad
Apple devices
Turn on Ready for Repair or Trade In (version 27 or later) or turn off Find My (version 26 or earlier) before you come in.
Already Dropped Off?
Check on your device from the Track My Repair page.
Directions & Parking
Directions to 301 RHL Boulevard Suite 2, Charleston, WV 25309:
Parking: Free parking in the building’s lot.
General questions
Questions? Give Us a Call
Our online contact form is temporarily unavailable. For general questions, call (304) 744-1832. To get a device repaired, bring it to our store. School districts: see K-12 Apple device repair.
Our online contact form is temporarily unavailable. Please call (304) 744-1832 or visit us at 301 RHL Boulevard Suite 2, Charleston, WV 25309, Monday–Friday, 9 AM to 5 PM.
301 RHL Boulevard Suite 2
Find Us
Careers
Do You Want to Work for Us?
Interested in repairing technology at a local Charleston shop? We’d like to hear from you.
Working as a technician at Computers Plus
- Diagnose and repair Macs, iPhones, iPads, PCs and game consoles
- Work alongside Apple-certified technicians using genuine Apple parts
- Serve local customers and West Virginia K-12 schools, as we have since 1980