MacBook & iMac
Mac Repair in Charleston, WV
Computers Plus is an Apple Authorized Service Provider, so your MacBook or iMac is in trained, authorized hands. We’ve served the area since 1980.
- Apple Authorized Service Provider
- Mac software repairs $89
- Serving the area since 1980
Pricing
Mac Repairs & Pricing
Prices vary by model; see the full list for your MacBook.
Mac Software Repairs
$89
Apple silicon M1, M2, M3 & M4 models: fast software recovery, OS reinstall, updates.
| Service | Price |
|---|---|
| Mac software repairs (Apple silicon M1, M2, M3 & M4 models): fast software recovery, OS reinstall, updates | $89 |
| MacBook screen repairs | Starting at $359 (varies by model) |
| MacBook battery repairs | Starting at $169 (varies by model) |
See MacBook screen and battery prices by model on our pricing page.
Prices can change at any time without notice. Final repair pricing is determined after diagnosis, and no repair work is performed until you approve the quoted price. Full price list.
Why Authorized Service Matters
As an Apple Authorized Service Provider, Computers Plus is authorized by Apple to service your Mac. Our Apple-certified technicians use Apple diagnostic tools and genuine Apple parts.
Warranty & AppleCare
Computers Plus handles AppleCare+ Mac repairs in store as an Apple Authorized Service Provider. Walk-in customers drop off at our store; K-12 school districts use our pickup and return delivery.
AppleCare+ service fees for Mac: MacBook Neo $49 for screen or enclosure damage and $149 for other accidental damage; all other Mac models $99 and $299. AppleCare+ service fees are set by Apple and can change at any time. See all AppleCare+ fees or see Apple’s current AppleCare+ fees.
Bringing in an Apple device?
Turn on Ready for Repair or Trade In (version 27 or later) or turn off Find My (version 26 or earlier), and back up first.
Data loss disclaimer
While we take every reasonable precaution to protect the information on your device, Computers Plus, Inc. cannot guarantee that data stored on a device will be preserved during diagnosis or repair. Unforeseen circumstances, including pre-existing hardware failure, storage or logic board faults, required component replacement, software restoration, or a device reset performed as part of the repair, can result in partial or complete data loss. Customers are solely responsible for backing up their data before drop-off, and Computers Plus, Inc. is not liable for any loss of data. Our data service is limited to device-to-device transfer: we do not copy or retain customer files, and we do not offer data recovery.
Backup help: How to back up your Mac · Apple: Back up your Mac with Time Machine
Mac repair
Apple Repairs, Done the Authorized Way
As an Apple Authorized Service Provider, Computers Plus provides carry-in repair service: you drop off your device at our store and we handle the rest.
Apple-Certified Technicians
Your repair is handled by Apple-certified technicians using Apple diagnostic tools.
Genuine Apple Parts
We repair Apple devices with genuine Apple parts.
AppleCare+ Accepted
Covered repairs at no charge beyond any AppleCare+ service fee, which Apple sets.
Timely Service
Most repairs are completed within 3–5 business days after diagnostic approval and parts availability. Some advanced repairs and special-order parts may require additional time.
Covered repairs
If the repair is covered by Apple’s warranty, an AppleCare+ plan or your consumer-law rights, we perform it on Apple’s behalf at no charge for covered hardware repairs, apart from any AppleCare+ service fee that applies. There’s no estimate or inspection fee for covered repairs.
Repairs that aren’t covered
Accidental damage that AppleCare+ doesn’t cover, out-of-warranty issues and software issues are charged repairs. You get a written estimate first, and work begins only after you approve it. Our $49 minimum estimate/inspection fee applies to out-of-warranty Apple devices and goes toward the repair if you approve it.
Six simple steps
How Your Apple Repair Works
01
Drop Off in Store
Bring your Mac to 301 RHL Boulevard Suite 2, Monday–Friday, 9 AM to 5 PM. Back it up, know your passcode (you’ll enter it yourself if it’s needed), and turn on Ready for Repair or turn off Find My.
02
We Check Your Device & Coverage
We look at the problem and check whether it’s covered by Apple’s warranty, AppleCare+ or consumer law.
03
Approve Your Written Estimate
You get a written estimate, and no work starts until you approve it. Covered repairs: no charge beyond any AppleCare+ service fee.
04
Diagnosis & Repair
Apple-certified technicians diagnose your Mac with Apple diagnostic tools and repair it with genuine Apple parts.
05
Ready for Pickup
We let you know when it’s ready. You can check on it from our Track My Repair page.
06
Pick Up
Pick up your Mac along with your repair documentation.
Good to know
Frequently Asked Questions
Do I need to turn off Find My?
Before you drop off your Mac, either turn on Ready for Repair or Trade In (macOS 27 or later) or turn off Find My Mac (macOS 26 or earlier). Follow our step-by-step guide.
Are you an Apple Authorized Service Provider?
Yes. Computers Plus is an Apple Authorized Service Provider, and we also handle iPhone and iPad repair.
Which Mac computers do you repair?
We repair MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio and Mac Pro models that Apple still supports for service. Our price list covers MacBook Air, MacBook Pro and MacBook Neo screen and battery repairs.
Do you handle AppleCare+ repairs for Mac?
Yes. As an Apple Authorized Service Provider, Computers Plus handles AppleCare+ Mac repairs in store. Bring your Mac to 301 RHL Boulevard Suite 2, Charleston, WV 25309, Monday–Friday, 9 AM to 5 PM; K-12 districts can use our pickup and return delivery. AppleCare+ service fees are set by Apple: see Apple’s current AppleCare+ fees.
How much does Mac repair cost?
Mac software repairs are $89. MacBook screen repairs start at $359 and battery repairs start at $169, depending on model. See our pricing page.
How long does a Mac repair take?
Most repairs are completed within 3–5 business days after diagnostic approval and parts availability. Some advanced repairs and special-order parts may require additional time.
Do Mac repairs come with a warranty?
Apple repairs aren’t covered by our 30-day policy. They come with Apple’s 90-day repair warranty: the repair work and the parts used are covered for 90 days from the date of service, and batteries installed in a Mac laptop battery replacement are covered for 1 year. See Apple’s repair terms. Warranty repairs must be accompanied by proof of purchase. Repair policies →
Is there an estimate fee?
For Apple devices, there’s no estimate or inspection fee when the repair is covered by Apple’s warranty, AppleCare+ or consumer law. Our $49 minimum estimate/inspection fee applies only to out-of-warranty Apple devices (and to non-Apple devices); it goes toward the repair if you approve it, and is due at pickup if you decline.
Do covered Mac repairs cost anything?
If the repair is covered by Apple’s warranty, an AppleCare+ plan or your consumer-law rights, we perform it on Apple’s behalf at no charge for covered hardware repairs, apart from any AppleCare+ service fee that applies. There’s no estimate or inspection fee for covered repairs.
Ready to get your device fixed?
Drop off your device at 301 RHL Boulevard Suite 2, Charleston, WV 25309, or call 304.744.1832 with questions. Open Monday–Friday, 9 AM to 5 PM.